Elements and Performance Criteria
- Apply RRM principles to personal leadership
- Personal responsibility is taken in accordance with RRM principles
- Decisiveness is demonstrated when mitigating risk, in accordance with RRM principles
- Interventions are made when rules and procedures are not followed by team members, in accordance with RRM principles
- Own and team performance is monitored in accordance with RRM principles
- Participation in task planning and analysis by team members is encouraged where appropriate, in accordance with RRM principles
- Situational leadership is demonstrated in accordance with RRM principles
- Apply RRM principles to task management
- Attention is focused and distractions managed in normal and high workload situations
- Actions of team members are monitored and cross-checked in accordance with RRM principles
- Workloads are managed by prioritising and delegating safety-critical and routine tasks
- Existing work plans are reviewed and modified when necessary
- Automated systems and controls are managed effectively
- Multiple tasks and high workload are identified and prioritised in accordance with RRM principles
- Time constraints are discussed with team members when managing workload
- Apply RRM principles to teamwork
- Assistance and advice is provided to team members
- Workload of team members is considered before interacting with them
- Team awareness of safety is enhanced by sharing experiences
- Open communication and effective working relationships with others are established
- Professional or personal biases are identified and put aside to promote cooperation
- Interpersonal skills are used to defuse arguments and to resolve conflict
- Advice is sought from team members and/or sources as required and considered
- Apply RRM principles to communications
- Information and operational plans are shared with others as required, prior to commencing work
- Critical events are debriefed to improve the way they are handled next time
- Understanding is confirmed at end of a briefing or debriefing
- Questions are asked to clarify understanding
- Relevant information is passed on to keep team members up-to-date
- Instructions, information and explanations are given in a clear and unambiguous manner
- Correct radio protocol is used at all times
- Proper hand-over to another person or team is conducted at end of shift for critical operational tasks
- Apply RRM principles to risk management
- Principles of threat and error management are applied in rail industry workplaces
- Particular caution is exercised under unusual or demanding conditions
- Deadlines are balanced with safety considerations
- Tasks are carried out in accordance with risk management policies and procedures
- Rules and procedures are followed at all times
- Management of potential hazards and/or abnormal situations is discussed with team members
- Equipment is operated safely in accordance with rules and limits
- Apply RRM principles to decision making
- Relevant information to help understand problem is gathered and analysed
- Opinions and suggestions are sought from others before deciding what to do
- Available time is used to consider all options, not just the most obvious alternative
- Potential risks for each alternative being considered are discussed with appropriate personnel
- Appropriate option/s is selected and implemented based on available information
- Outcome of decision/s is reviewed to ensure solution was effective
- Apply RRM principles to managing emergencies
- Risk is regularly re-assessed when dealing with emergency situations
- Training and experience is applied to carry out most important actions in an emergency
- Reassurance is given to others to help them remain calm in an emergency
- Action is taken to protect passengers and/or rail workers from further danger in an emergency
- Apply RRM principles to self management
- Composure is shown in managing emergency and/or other demanding situations
- Effects of fatigue in self and/or others are recognised and appropriate action is taken to manage this
- Effectiveness is maintained under stress or periods of high workload
- Assistance is requested to deal with difficult or abnormal situations